Do you deliver across the UK?
Yes, we offer delivery throughout the United Kingdom. Delivery costs and timeframes vary depending on your location and the size of your order. You'll see estimated delivery times at checkout.

How much does delivery cost?

On wagons over £180 delivery is free. Under this, wagon delivery is £12.

How long does delivery take?
On new wagon orders, if ordered by 12 on weekdays, we dispatch the same day. Weekend delivery can be booked at an additional cost.

Can I track my delivery?
Absolutely. Once your order ships, you'll receive a tracking number via email that you can use to monitor your delivery in real-time.

Are your products suitable for all dog sizes?
Our range includes options for dogs of all sizes, from small breeds to large dogs. We recommend checking the weight capacity and internal dimensions of each product to ensure it's suitable for your pet. Our team can provide personalised recommendations if you're unsure.

Returns & Policies

What is your returns policy?
We offer a 28-day returns policy on purchased items in original condition with all packaging and documentation. Items must be unused and in resalable condition. If the item is faulty the postage is covered, but if you change your mind or decide you'd like to return it, we simply charge the cost of postage (typically around £30).

How do I return an item?
To initiate a return, please contact us directly. We will arrange the collection and send you a postage label you'll need to print. Once we receive and inspect your return, we'll process your refund within 5-7 working days.

What is your warranty coverage?
All our products come with a 12-month manufacturer's warranty covering defects in materials and workmanship. Warranty does not cover normal wear and tear, misuse, or accidents. Contact our customer service team with any warranty claims.

How do I contact customer support?
Our customer support team is available via email, phone, and live chat during business hours. You'll find contact details in the footer of our website or within your customer account.