K9 Wagons FAQs | Delivery, Rentals, Support & Buying a Dog Stroller in the UK

Yes — we deliver across mainland UK.

We hold a large amount of stock here in Devon, allowing us to dispatch quickly and reliably.

In-stock items ordered before 12 midday (Monday–Friday) are dispatched the same working day.

Orders placed after 12 midday are dispatched the next working day.

All new wagons are sent on a DPD next-day service. Please note that deliveries to more remote areas may take slightly longer.

Delivery Details

• We use DPD tracked services, so you’ll receive tracking updates directly from them.
  
• If an item is temporarily out of stock with us, we are usually waiting for an incoming stock delivery. In these cases, dispatch may take 3–5 working days. The estimated timescale will be shown at checkout.
  
• Free delivery is available on new wagons over £180.
  
• Weekend delivery is available at an additional cost and can be selected at checkout.
  

Scottish Highlands & Islands

Delivery to some areas of the Scottish Highlands and islands is possible, but additional charges can apply.

We reserve the right to cancel orders in the event of a pricing error.

Yes — all orders are sent via DPD tracked delivery.

Once your order has been dispatched, you’ll receive tracking details directly from DPD by email and/or text.

Using the DPD tracking link, you can:

• rack your parcel in real time
  
• Change your delivery date
  
• Request delivery to a neighbour
  
• Select a safe place
  
• Redirect to a local DPD pickup point
  

DPD will also provide a delivery time window on the day of delivery.

If you have any difficulties with tracking, please contact us and we’ll be happy to help.

Yes — collection is available by appointment only.

• If your item is in stock, collection can often be arranged the same day.
  
• If we are waiting for an incoming stock delivery, collection is usually possible within 3–5 working days.
  

You will receive an email when your order is ready for collection.

Please contact us to arrange a suitable appointment time before travelling.

Our wagons are shipped in protective outer cartons designed to keep the contents safe during transit. It’s normal for external boxes to show minor scuffs or scrapes from handling.

Please inspect the contents of your delivery as soon as it arrives.

If the item itself is damaged, please contact us within 24 hours of delivery and include clear photographs of:

• 
  The outer packaging
  
• 
  The inner packaging
  
• 
  The damaged item
  

We’ll review this promptly and work with you to resolve the issue as quickly as possible.

If you’re not fully satisfied with your purchase, you may return unused items within 30 days of receipt for a refund or exchange.

This includes situations where:

• You’ve chosen the wrong size or model
  
• The item isn’t suitable for your needs
  
• You decide it isn’t right after delivery
  

Please contact us within 30 days to arrange your return before sending the item back.

To be eligible for a refund:

• The item must be unused and unmarked
  
• Free from any signs of use (including pet hair, marks, scents, or outdoor use)
  
• Returned in its original packaging
  
• Packed as received and in fully resalable, “as new” condition
  

You may remove the item from its packaging indoors to check suitability, but it must not be used outside.

Refunds for change-of-mind or suitability returns will be issued minus the original delivery and return carriage costs (typically around £30).

Choosing the right wagon can be tricky — if you’re unsure, please contact us before ordering. We’re always happy to help you get it right first time.

If your item arrives damaged or develops a fault, please contact us within 24 hours of delivery (for transit damage), or as soon as the issue becomes apparent.

Please include clear photographs of the packaging and item so we can assess the issue quickly and arrange an appropriate resolution.

Please contact us with your order number and reason for return.

We will provide a DPD returns QR code.

You’ll need to:

1. Fully re-pack the item in its original packaging
   
2. Take the parcel to your nearest DPD drop-off point
   
3. Present the QR code — DPD will print the label for you
   

You can find your nearest DPD drop-off location here:

https://www.dpd.co.uk/apps/shopfinder/index.jsp

Items must not be returned without prior contact.

We may be able to get it collected from your address, but this will incur an additional cost.

All new InnoPet wagons come with a manufacturer’s factory warranty, giving you peace of mind that your product meets expected quality standards. (Please note that nearly new wagons we sell DO NOT come with the warranty).

If something isn’t right due to a manufacturing defect, the issue will be assessed and repaired or replaced where appropriate in line with the warranty terms.

What Is Covered?

The following manufacturing defects are covered:

24 Months:

• Solid frame
  
• Axles
  
• Wheels
  
• Safety harness
  

12 Months:

• Fabric, covers and zips
  

The warranty covers defects in materials or workmanship. It does not cover general wear and tear, misuse, accidental damage, or damage caused by improper use.

Important Information

• The warranty is non-transferable and applies only to the original purchaser.
  
• Proof of purchase will be required.
  
• Warranty claims must be assessed before any repair or replacement is agreed.
  

If your issue falls outside of the warranty period or coverage, we stock a wide range of genuine spare parts and are always happy to help you find the right solution.

For full warranty terms and conditions, please visit the official InnoPet website:

https://innopet.nl/en/service/warranty/

If you need support with a warranty issue, please contact us first — we’ll guide you through the process.

Proper maintenance of your InnoPet wagon will help extend its lifespan and keep it performing at its best. Whether you use your wagon daily or occasionally, a little regular care goes a long way.

Below is our expert guide to keeping your InnoPet stroller in excellent condition.

1. Clean and Lubricate the Wheels & Axles

After outdoor use — especially on sand, gravel, woodland paths or muddy ground — check the wheels and axles for dirt build-up.

• Remove any sand, mud or debris
  
• Clean thoroughly and allow to dry completely
  
• Apply a thin layer of vaseline to the axle as lubrication
  

⚠️ Avoid using WD-40 or similar sprays, as these can attract more dirt and worsen the issue over time.

Regular wheel maintenance keeps your dog stroller rolling smoothly and prevents unnecessary wear.

2. Store Your Dog Wagon in a Dry Place

To prevent rust and protect metal components, store your InnoPet stroller in a dry, sheltered location such as a garage, utility room or hallway.

Avoid leaving it outdoors or in damp conditions for extended periods.

3. If Not Using for Long Periods

If your wagon won’t be used for a while:

• Consider removing the wheels to reduce stress on axles and tyres
  
• Store in a dry, frost-free space
  

This helps maintain tyre shape and overall frame integrity.

4. Avoid Leaving It Folded for Long Periods

Keeping your dog buggy folded for extended periods can cause fabric creasing and potential light discolouration.

If storing long-term:

• Unfold it occasionally
  
• Avoid prolonged pressure on fabric panels
  

This keeps the stroller looking as good as new.

5. Zipper Care

When storing your wagon:

• Ensure there is no tension on the zips
  
• Leave zippers slightly open to prevent strain
  

Gentle handling will help maintain smooth operation over time.

6. Cleaning the Fabric Cover

If your InnoPet fabric cover becomes dirty:

• Use lukewarm water
  
• Gently hand wash (no harsh detergents)
  
• Avoid aggressive soaps or chemicals
  
• Do not dry in direct sunlight or near strong heat sources
  

Air drying in a shaded area is best.

7. Rain Cover Maintenance

After using the rain cover:

• Allow it to dry fully before storing
  
• Store in a frost-free environment
  

This prevents cracking or material degradation.

Keeping Your InnoPet Stroller in Top Condition

With regular care and proper storage, your InnoPet dog wagon will continue to provide a safe, smooth and comfortable ride for years to come.

If you ever need replacement wheels, spare parts or advice on maintaining your stroller, please get in touch — we’re always happy to help.